Frequently Asked Questions
Everything you need to know about our premium light-integrated apparel.
How do I care for my PlatinumLED smart garments?
To maintain the integrity of the integrated LED technology, we recommend gentle hand washing in cold water. Always remove the detachable battery pack before cleaning and lay the garment flat to dry.
What is your shipping policy for international orders?
We offer worldwide express shipping. Orders are typically processed within 24-48 hours, and international delivery times range from 5 to 10 business days depending on your location and customs processing.
Can I return or exchange my item if it doesn't fit?
Yes, we offer a 30-day return and exchange policy. Items must be in their original condition, unworn, and with all tags and technical components attached.
Are the LED components in the clothing safe for daily wear?
Absolutely. Our wearable technology uses low-heat, medical-grade LEDs that are shielded for safety and comfort. They are rigorously tested to meet global safety standards for skin contact.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options like Klarna and Afterpay for a more convenient shopping experience.
Do the garments come with a warranty?
Every PlatinumLED garment is backed by a 1-year limited warranty covering the electronic components and manufacturing defects to ensure your investment is protected.